Built-in Features That
Make a Difference
Email-to-Ticket Conversion
Auto-capture emails
as service requests
Request Forms
Request
Forms
Log issues through branded, customizable forms
Log issues through branded,
customizable forms
Smart Assignment
Smart
Assignment
Route tickets by urgency,
skill, or workload
Notifications & Alerts
Notifications
& Alerts
Keep teams updated
with automated alerts
Notifications and Alerts
Smart Tools for Seamless Service
01
Custom Dashboards & Views
02
Advanced Reporting & Insights
03
Real-Time Case Tracking
04
Automated Service Workflows
05
Team Collaboration Made Easy
Track KPIs like resolution rate, response time, and CSAT, spot trends and bottlenecks early, and customize dashboards by agent, team, or status.
01
Custom Dashboards & Views
02
Advanced Reporting & Insights
03
Real-Time Case Tracking
04
Automated Service Workflows
05
Team Collaboration Made Easy
Track KPIs like resolution rate, response time, and CSAT, spot trends and bottlenecks early, and customize dashboards by agent, team, or status.
01
Custom Dashboards & Views
02
Advanced Reporting & Insights
03
Real-Time Case Tracking
04
Automated Service Workflows
05
Team Collaboration Made Easy
Track KPIs like resolution rate, response time, and CSAT, spot trends and bottlenecks early, and customize dashboards by agent, team, or status.
01
Custom Dashboards & Views
02
Advanced Reporting & Insights
03
Real-Time Case Tracking
04
Automated Service Workflows
05
Team Collaboration Made Easy
Track KPIs like resolution rate, response time, and CSAT, spot trends and bottlenecks early, and customize dashboards by agent, team, or status.
01
Custom Dashboards & Views
02
Advanced Reporting & Insights
03
Real-Time Case Tracking
04
Automated Service Workflows
05
Team Collaboration Made Easy
Track KPIs like resolution rate, response time, and CSAT, spot trends and bottlenecks early, and customize dashboards by agent, team, or status.
Resources
Location
main office:
O3 Infotech Pvt. Ltd.
2nd Floor, Prizm Greystone,
No 70/1, Cunningham Road,
Bangalore 560 052.
registered office:
O3 Infotech Pvt. Ltd. #4,
4th Floor, Ranka Chambers
No. 31, Cunningham Road,
Bangalore 560052.
Resources
Location
main office:
O3 Infotech Pvt. Ltd. 2nd Floor, Prizm Greystone,
No 70/1, Cunningham Road, Bangalore 560 052.
registered office:
O3 Infotech Pvt. Ltd. #4,4th Floor, Ranka Chambers
No. 31, Cunningham Road, Bangalore 560052.
Resources
Location
main office:
O3 Infotech Pvt. Ltd.
2nd Floor, Prizm Greystone,
No 70/1, Cunningham Road,
Bangalore 560 052.
registered office:
O3 Infotech Pvt. Ltd. #4,
4th Floor, Ranka Chambers
No. 31, Cunningham Road,
Bangalore 560052.