Incident Management for
a Mining Company

Incident Management for a Mining Company

Challenge

Maintenance tracking was informal and often dependent on individual users. Proof of task completion was not recorded, and when employees left, new users lacked visibility into past maintenance schedules, leading to inconsistencies.

Solution

Kelsa automated maintenance scheduling with daily, weekly, monthly, quarterly, and yearly checklists tailored for different equipment. The system generated reminders for users and created a digital record of all completed tasks. An escalation matrix notified management of delays, ensuring accountability and seamless continuity in asset maintenance.